Government Elearning! Magazine

FALL 2015

Elearning! Magazine: Building Smarter Companies via Learning & Workplace Technologies.

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Tips Tips 46 Fall 2015 Government Elearning! Engagement HOW DO YOU IMPROVE EMPLOYEE ENGAGEMENT? LAZ PARKING AND RANDSTAD REVEAL THEIR LEARNING PHILOSOPHIES. BY MATT GILLEY Let's start with an open- ended question: How do you defne and measure "employee engagement"? Andi Campbell, VP of Hu- man Resources, LAZ Park- ing: At LAZ Parking, we measure engagement by asking employees their sentiment toward topics like tenure, efort, communication, management and culture. We are concerned with things like how likely employees are to work for us long-term, how likely they are to say positive things about LAZ, how well they think leaders dem- onstrate the LAZ values and how inclined they are to exceed job expectations. Rick Maybury, director of Learning & Development, Randstad U.S.: When we think of employee engagement at Randstad, we are really trying to assess the ability and interest our folks have in being creative, and innovative and going beyond the basic expectations. We are focusing on how we encourage employees to become more self- motivated and self-driven when it comes to their work, their own personal development and even driving innovation. How do traditional training tools, like an LMS or a private activity stream, play into your strategies for improving engagement? Campbell: We don't think of the Intellum Exceed LMS as "an LMS." It is a strategic tool for delivering results. If we are continuously improving the learning resources and tools we ofer our employees, we are go- ing to continue to see improve- ments in employee engagement. Te LAZ Parking Learning Center is powered by the Ex- ceed LMS, but it has become the launch pad for everything related to talent, and by exten- sion, engagement. So you go to the Learning Center, you can view your talent profle, then fll out your performance review, check out upcoming training opportunities, visit your team's Tribe (Intellum's private activ- ity stream). It all starts from the Learning Center. Maybury: We believe there is tremendous value in creating curriculums, on-the-job train- ing and career-development opportunities that empower in- dividuals to drive their own ca- reers. If employees are creating a portfolio of capabilities that are truly transportable, even ultimately to other companies, they become more dedicated to our company. Our openness and focus on their personal de- velopment, as opposed to focus- ing only on what we can get out of them, is the key. Te Exceed LMS is the tool that enables them to pursue these develop- mental opportunities efectively. If you were going to ofer a peer one piece on how to achieve the kind of engagement results you have achieved, what would it be? Campbell: Don't over-com- plicate things. If you mirror employee behavior outside of work as much as you can inside of work, you will absolutely wit- ness positive change. We know that people in "the real world" expect to Google information and get immediate access to quick, bit-size chunks of infor- mation at the exact moment in which they need it. We know that people enjoy "liking" pho- tos on social media. Give them the tools to apply this consumer technology experience to their business lives and people will become more involved. Maybury: Begin by select- ing the tool that enables self- directed development along a broad base - development that is both career and personal. Ten embed within the tool the ability to self assess and track growth. Provide employees with a transportable portfolio of capabilities that becomes applicable through out their individual careers. One of the prime motivators for an em- ployee to engage and dedicate superior efort while they are with you is directly correlated with what that individual per- ceives as her or his professional and personal development op- portunities. —Te author is the CRO for Intellum. More info: www.intellum.com Corporate Leaders Say 'Don't Over-Complicate' "If you mirror employee behavior outside of work as much as you can inside of work, you will absolutely witness positive change." —Andi Campbell, LAZ Parking

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